Refund policy
REFUND POLICY
Due to the personal nature of our botanical skincare and wellness products, we do not accept returns or exchanges on opened items. All sales are final.
Exceptions: If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery at info@divinevesselllc.com. We'll work with you to resolve the issue with a replacement or refund.
We want you to love your purchase! If you have questions about our products before ordering, please reach out to us at info@divinevesselllc.com.
Refund & Cancellation Policy
At Divine Vessel LLC, we are committed to providing exceptional wellness services. Please review our refund and cancellation terms below.
Service Cancellations:
- 48+ hours notice: Full refund or credit toward future services
- 24-48 hours notice: 50% refund or credit
- Less than 24 hours: Non-refundable
- No-shows: Non-refundable
Rescheduling: You may reschedule your appointment at no charge with at least 24 hours notice, subject to availability.
Product Refunds: Physical products may be returned within 30 days of purchase in original, unused condition for a full refund. Customer is responsible for return shipping costs.
Emergency Circumstances: We understand emergencies happen. Contact us immediately at info@divinevesselllc.com or (347) 841-6833, and we'll work with you on a case-by-case basis.
How to Request a Refund or Cancellation: Email us at info@divinevesselllc.com or call (347) 841-6833 with your order number and reason for cancellation.
Processing Time: Approved refunds will be processed within 5-7 business days to your original payment method.